Your One Stop Shop For All Leather Care Services
HOW IT WORKS
- Items Being Sent: Check off boxes of items being sent
- Services Required: Tell us what services are being requested
- Item Details: Please describe items being sent and any applicable cleaning/repair details
- Special Instructions: Please explain anything else we should know about this request
FAQ'S - LEATHER
ESTIMATES & PRICING
Q. How much do you charge to clean a jacket?
A. The minimum amount for a plain leather jacket is $95.00 plus $24.95 return shipping and handling to you and includes $100.00 of insurance coverage.
A. The minimum amount for a plain leather jacket is $95.00 plus $24.95 return shipping and handling to you and includes $100.00 of insurance coverage.
SHIPPING INFORMATION
Q. Do I have to ship my garment all the way to Kansas City?
A. Yes but you can get more specific info by submitting pictures and asking questions on our contact form . If you decline to have the work done after you receive our estimate, you are responsible for only the return shipping charges.
A. Yes but you can get more specific info by submitting pictures and asking questions on our contact form . If you decline to have the work done after you receive our estimate, you are responsible for only the return shipping charges.
Q. How can I get the garment to you?
A. Go to the Arrow shipping options page. You will see two different options for shipping, and we pay the inbound shipping..
A. Go to the Arrow shipping options page. You will see two different options for shipping, and we pay the inbound shipping..
Q. What is the usual turnaround time?
A. Generally, you can plan for 2-3 weeks, including the shipping time. If you request an estimate, it will include the approximate turnaround time and the cost.
A. Generally, you can plan for 2-3 weeks, including the shipping time. If you request an estimate, it will include the approximate turnaround time and the cost.
Q. Why does the process take so long?
A. It depends on the condition of your garment and what you authorize us to do. To return your garment to peak condition may require many different processes. For example, heavy soil or staining, worn finish (elbow, wrist, collar), peeling finish or repairs (such as replacing a leather panel), are time consuming. If we do color restoration, the garment requires additional drying and finishing time. If we must repair or remove and replace the garment's lining, we require additional time.
A. It depends on the condition of your garment and what you authorize us to do. To return your garment to peak condition may require many different processes. For example, heavy soil or staining, worn finish (elbow, wrist, collar), peeling finish or repairs (such as replacing a leather panel), are time consuming. If we do color restoration, the garment requires additional drying and finishing time. If we must repair or remove and replace the garment's lining, we require additional time.
ALTERATIONS & REPAIRS
Q. Do you offer alterations?
A. Yes. We can do most anything needed if possible. Shorten, lengthen, take in, let out (by adding leather of course). Once we understand what needs to be done, we will provide an estimate by telephone or by mail.
A. Yes. We can do most anything needed if possible. Shorten, lengthen, take in, let out (by adding leather of course). Once we understand what needs to be done, we will provide an estimate by telephone or by mail.
Q. What types of repairs will you do?
A. With your repair authorization, we will replace and color match leather panels, garment linings and closures such as buttons, hooks, snaps, zippers and Velcro®*. We will repair or replace torn pockets and worn collars and cuffs, replace knit trim, shorten sleeves and hems and much more.
A. With your repair authorization, we will replace and color match leather panels, garment linings and closures such as buttons, hooks, snaps, zippers and Velcro®*. We will repair or replace torn pockets and worn collars and cuffs, replace knit trim, shorten sleeves and hems and much more.
HOME CARE
Q. My nubuck jacket looks pretty crummy. Is there anything I can do at home to improve its looks?
A. If you'll go to our Arrow Leathercare Products page, you'll find Arrow's Suede and Nubuck Cleaner kit and directions on how to order and use it. We think you'll be pleased with the improvement until you can send us the jacket for cleaning. The kit also works for suede and nubuck shoes. Another awesome product is our shoe and boot cream. You may want to order both products.
A. If you'll go to our Arrow Leathercare Products page, you'll find Arrow's Suede and Nubuck Cleaner kit and directions on how to order and use it. We think you'll be pleased with the improvement until you can send us the jacket for cleaning. The kit also works for suede and nubuck shoes. Another awesome product is our shoe and boot cream. You may want to order both products.
Q. Do you sell anything to condition the finish of leather furniture?
A. At our online Products page, you'll find our Soft Touch cleaner and conditioner for leather furniture. It will restore softness and luster to undamaged leather furniture. It does not restore color or improve excessive wear because this requires professional assistance.
A. At our online Products page, you'll find our Soft Touch cleaner and conditioner for leather furniture. It will restore softness and luster to undamaged leather furniture. It does not restore color or improve excessive wear because this requires professional assistance.
QUESTIONS FAQ'S
Using Home Products
Q. We receive many, many leather care questions every year...but not often from Europe. We guess that our reputation for the most professional care of special leather and suede garments has spread far and wide.
Hello. I bought a Schott cafe racer jacket in steerhide (the 641), and I want to know what product I can use to take care, clean and preserve it in time. I wear it on motorcycle and in the street. I live in France and the cost to send it to U.S. will be expensive. We can have Lexol products, Vanson leather balm and the other in the list of web direction I put after. At Schott GAIL talk about mink oil but we can find it only in the shoes greases like Kiwi, Famaco for boots and outdoor shoes, or in the products for horse's leather saddles. May be it's good for motorcycle jackets? Thank you for the answer and sorry for my english.
A. You have purchased a finished horsehide jacket, finished means it has a finish on the leather that is basically a pliable paint especially formulated for that type of leather and for a specific use. My honest opinion is that you really need to do nothing, but wear it and enjoy it. For a period of time, you can wipe it off with a soft damp cloth, after it starts to get broken in, you may want to get a leather lotion similar to our Fine Leather Lotion, that has a very light wax in it that will provide a protective coating. I would stay away from silicone, or oily substances, that may serve to break down the leather finish.
Enjoy your new jacket!
Hello. I bought a Schott cafe racer jacket in steerhide (the 641), and I want to know what product I can use to take care, clean and preserve it in time. I wear it on motorcycle and in the street. I live in France and the cost to send it to U.S. will be expensive. We can have Lexol products, Vanson leather balm and the other in the list of web direction I put after. At Schott GAIL talk about mink oil but we can find it only in the shoes greases like Kiwi, Famaco for boots and outdoor shoes, or in the products for horse's leather saddles. May be it's good for motorcycle jackets? Thank you for the answer and sorry for my english.
A. You have purchased a finished horsehide jacket, finished means it has a finish on the leather that is basically a pliable paint especially formulated for that type of leather and for a specific use. My honest opinion is that you really need to do nothing, but wear it and enjoy it. For a period of time, you can wipe it off with a soft damp cloth, after it starts to get broken in, you may want to get a leather lotion similar to our Fine Leather Lotion, that has a very light wax in it that will provide a protective coating. I would stay away from silicone, or oily substances, that may serve to break down the leather finish.
Enjoy your new jacket!
Wrinkles & Leather
Q. How can I remove wrinkles from my leather jacket?
A. Unless the wrinkles are a design feature, you can use a low-temperature dry hand iron. Never use steam. Place brown paper between the iron and garment and constantly move the iron to avoid the overheating the leather. Too much heat will cause discoloration and damage to suedes and leathers.
A. Unless the wrinkles are a design feature, you can use a low-temperature dry hand iron. Never use steam. Place brown paper between the iron and garment and constantly move the iron to avoid the overheating the leather. Too much heat will cause discoloration and damage to suedes and leathers.
Leather Dry Cleaning?
Q. Can I have my suede jacket drycleaned?
A. No. Suedes and leathers require special expertise for proper care and must be entrusted to a professional leather cleaner. The best way to keep your suede jacket looking like velvet is to brush it lightly - and regularly. Suedes and leathers need to be reconditioned periodically to ensure that suedes don't fade, and that surface cracks don't develop on finished leathers due to dryness. Smooth leathers in good condition can be re-conditioned at home with Fine Leather Lotion manufactured for Arrow.
A. No. Suedes and leathers require special expertise for proper care and must be entrusted to a professional leather cleaner. The best way to keep your suede jacket looking like velvet is to brush it lightly - and regularly. Suedes and leathers need to be reconditioned periodically to ensure that suedes don't fade, and that surface cracks don't develop on finished leathers due to dryness. Smooth leathers in good condition can be re-conditioned at home with Fine Leather Lotion manufactured for Arrow.
Leather Storage
Q. How can I protect or /store my leather jacket during the off-season?
A. Leathers and suedes are subject to mildew so be certain the leather is completely dry before putting it away for the hot season. The best storage is in a breathable garment bag. This will protect your garment against dust and the leather will be able to breathe. Arrow sells a reasonably priced breathable garment bag in two lengths.
A. Leathers and suedes are subject to mildew so be certain the leather is completely dry before putting it away for the hot season. The best storage is in a breathable garment bag. This will protect your garment against dust and the leather will be able to breathe. Arrow sells a reasonably priced breathable garment bag in two lengths.
Shiny Patches
Q. My nubuck jacket has developed a shiny surface around the wrists and on the elbows. Is there anything I can do at home to take the shine off
A. Nubuck has a nap and it would seem that your jacket needs to have the nap raised. Without having seen the jacket, it's difficult to know if home care is the correct recommendation. Your jacket may need a good professional cleaning. However, Arrow has an inexpensive nubuck kit available that you can use to raise the nap on nubuck jackets - and shoes. Also, the kit allows you to gently clean lightly soiled nubuck. The good news is that you can use it for raising the nap on suede jackets, too.
A. Nubuck has a nap and it would seem that your jacket needs to have the nap raised. Without having seen the jacket, it's difficult to know if home care is the correct recommendation. Your jacket may need a good professional cleaning. However, Arrow has an inexpensive nubuck kit available that you can use to raise the nap on nubuck jackets - and shoes. Also, the kit allows you to gently clean lightly soiled nubuck. The good news is that you can use it for raising the nap on suede jackets, too.
Stains in Leather
Q. My leather jacket is stained by (salad dressing, yellow mustard, blood, urine, ink, wine, wine sauce, grease, perspiration). Can it be saved?
A. Yes. In many cases, even a badly stained leather or suede garment can be saved, but each one can be different so it always helps us to know the origin of the stains. There are many variables when you factor in the cause of the stain with the different types of leather. Most manufacturers recommend that leather garments be cleaned by professional leather cleaning methods. This ensures that the stain will be treated properly, and that the suppleness, color and finish of the garment are maintained or restored. Arrow Leathercare is an industry leader and trusted resource for the restoration and care of leather and suede garments, boots and handbags.
A. Yes. In many cases, even a badly stained leather or suede garment can be saved, but each one can be different so it always helps us to know the origin of the stains. There are many variables when you factor in the cause of the stain with the different types of leather. Most manufacturers recommend that leather garments be cleaned by professional leather cleaning methods. This ensures that the stain will be treated properly, and that the suppleness, color and finish of the garment are maintained or restored. Arrow Leathercare is an industry leader and trusted resource for the restoration and care of leather and suede garments, boots and handbags.
