THESE TESTIMONIALS, KUDOS AND SIMPLE THANK-YOUS ARE VERY SATISFYING TO ARROW FABRICARE'S MANAGEMENT AND EMPLOYEES. THEY REINFORCE OUR RESOLVE TO CONTINUE TO DO OUR VERY BEST.
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"Great job on the coats! Well, Susie, you said you wanted to hear from me! I was so impressed! I cannot even tell where the silver fox was added on! The black mink is now my favorite of the two coats and I'm definitely not selling it. For some reason, it doesn't feel as tight, either. I don't know if they put the hooks in a better place, but it sure does make a difference. I realize I forgot about the actual cleaning and shipping charges and that is why the cost was higher than I thought. Also, you weren't sure if they would have to redo the lining or not. Regardless, it was money well spent! I have two mink coats, I love that cost less than $1000 with the initial purchase, repairs, and cleaning. I've attached photos of me wearing the two coats. I think I look much better in the black mink, but I still love the vintage look of the tourmaline mink.
I may be sending more jobs your way as soon as I get some more stuff sold on eBay so I have the money.
I've also attached photos of the wedding dress I was telling you about. I could not find any label. I sure think it is one of the prettiest wedding dresses I've ever seen. I love the train and the bodice with the blush pink!
Just give me an idea about the cost to have the wedding dress cleaned. I won't get anything for it on ebay, but I'm going to see if there are any bridal shops in town that would like to buy it for a couple hundred bucks if it were clean."
Happy Holidays, Rita B., Kansas City
"Dear Susie. Thank you so much. What a great job you did. You are all the "best". I really appreciate what you at Arrow do not only for me but for all the things you do for my customers. Everything comes out really beautiful. Thanks and take care."
Bryn Maur Furs, Bryn Maur, PA
"Hi Susie. This is Sherry W. calling, and I just got my coat back. It was a black napa shearling with a fox tuxedo. You did such a fabulous job! I just wanted to say thank you very much. I really appreciate the great work that you did. Thanks again."
"I heard about Arrow Cleaners from a furrier at Nieman Marcus in Denver, Colorado. My first experience with Arrow was sending them my new shearling coat that I had gotten wet paint on. They were able to remove it, and sent it back looking new. I have several leather jackets and have sent them to be cleaned. One of them had ink on it. Susie, in customer service suggested dyeing it: I had complete confidence in her and it turned out perfectly like a brand new jacket. I recently ordered another leather jacket. It was a little smaller than I like, and asked if it could be stretched to fit like my others. It turned out exactly like I envisioned....I have absolute confidence and respect for Arrow Cleaners. They are my "saving grace", and I am so happy I found them. Very sincerely, A very loyal customer."
H.L. - Sioux Falls, SD
"Bruce - Thank you very much for your expert consulting and advice regarding the white mink coat. With your help we were able to come to an agreement with our insured on a settlement for the loss on her coat that was satisfactory to her and to us. Your assistance and recommendations were very helpful. I think everyone came out a winner on this one."
"Recently, I had a disaster with melted plastic on a brand new designer shearing suede coat. The coat was in a plastic garment bag and inadvertently placed over a burning candle. The candle wax dried on the coat and I thought the coat was irreparably ruined until it was suggested that I take it to ARROW. Less than one week later I picked up the coat and it was PERFECT. Arrow took the extra step of removing and sewing back the unique clasps and the shearing suede coat actually ended up looking better after the cleaning!"
G. W. Kansas City
I purchased a fur coat at a thrift shop and had no idea of the type of fur it was or if it was worth having cleaned. I spoke with Suzy and sent it to Arrow for an opinion and a cost estimate on having it cleaned and stored for the summer. I just received the coat and I am thrilled with the way it looks. It is beautiful and Arrow did an amazing job cleaning it. It looks like a brand new coat. I would definitely recommend Arrow Fabricare Services for fur cleaning and storage. The prices are very reasonable and the customer service is phenomenal!
"Bruce, I am stunned and amazed at how beautiful my badly stained shearling coat looks. I called Arrow and spoke with a lovely man named Bob. I was so upset about having spilled chicken marsala all over my coat, I started crying on the phone. He was comforting and reassuring. I also spoke with such a kind lady during the process, I'm so sorry I can't remember her name, Lucy? Susie? Your staff is so courteous and efficient and my coat, I can't say enough about it. There is no evidence whatsoever of the chicken marsala debacle. I will recommend Arrow to everyone I know. I am truly grateful."
Laura Ellen R.
"Hi Suzi. We've received all the pieces. And I want to tell you how marvelous they are. Thanks. Thanks. Thanks. The leather fur lining was done to perfection. It looks brand new, like it had never been touched. Again and again, thanks for the marvelous job.
LoAn V. - Alterations Department Manger
Nieman Marcus - Minneapolis, MN
"Dear Bruce. This is just a note to let you know how pleased I am about the recent job you did for me in restoring my Lone Pine shearling coat. I had (mistakenly) had the coat cleaned here in Denver at another cleaners, and they shrunk the coat more than a full size. The coat was not wearable. I am not sure how you did it, but you restored the coat to the fit I had before the bad cleaning and it is now perfect again. Your customer service was responsive and timely, especially from Bob and Susie. The coat looks great and I look forward to wearing it. I appreciate your prompt and reasonably priced service and will not make the same mistake again. All of my sensitive cleaning jobs will be sent to Arrow. Thanks again,..."
Rob M., Denver, CO