One required re-lining. It was done and returned. But, through an oversight we forgot to charge for the re-lining.
To our surprise, the customer called in with compliments and to say thanks for the great job. She also told us that she thought that we didn't charge enough for the work! We checked and sure enough, we discovered our error.
Arrow sure has the greatest customers in the world. And we are extremely grateful. So, we wish this wonderful customer, Peggy K. of Summerland, FL the very best for the New Year. And we also wish a Happy New Year to all our 10,000+ clients throughout the U.S.