Kathy Gramlich Muehlbach You did a fabulous job on a leather jacket I had for a very long time. It look like new again.
Nancy LeBrun Castner You guys did an incredible job on my husband's deerskin jacket. It was old, dirty, and stained, but it was a great jacket and now, it still is.
Linda Olson I had 2 leather coats recently cleaned & linings repaired. Both were over 10 years old and now look new again. Thanks for the great service!
David Bolene Wow. It came back better than new. It's like a new coat but it's my old coat. You guys absolutely rock.
Sandy Grandstaff Would have to be the very BEST company I have done business with!!!!! Check out their site and know that if you send any item needing cleaning to them they will do their very best to make it look new!!! Thank You Arrow!
Debra Jane Zeller I love you guys. You work some kind of magic there at Arrow Fabricare.
Alisa Rodriguez I send my leather garments all the way from the San Francisco Bay Area (Oakland) to get them cleaned with you guys! You are great!
"Merry Christmas and Happy Holidays to all -
Now that I have Arrow Fabricare in my life, I can look forward to
holiday parties and weather that is hard on my boots!
Thank you Bob. My Worth jacket looks like new. I am going to recommend to every Worth representative to hand out your web site with all purchases."
Some time ago we showed on this blog some of the comments about Arrow on Yelp. If you are thinking of using Arrow for the first time and you are like most of us, other people's opinion would be important to you...good or bad to help you make your decision to utilize our services.
Fortunately for us, there are only good things about Arrow posted on Yelp! If you'd like to read some of them, click here. And, if you are a regular customer and you've got something nice to say about Arrow, be sure to add your thoughts or experiences.
We receive many, many leather care questions every year...but not too often from Europe. We guess that our reputation for the most professional care of special leather and suede garments has spread far and wide.
Hello. I bought a Schott cafe racer jacket in steerhide (the 641), and I want to know what product I can use to take care, clean and preserve it in time. I wear it on motorcycle and in the street. I live in France and the cost to send it to U.S. will be expensive. We can have Lexol products, Vanson leather balm and the other in the list of web direction I put after. At Schott GAIL talk about mink oil but we can find it only in the shoes greases like Kiwi, Famaco for boots and outdor shoes, or in the products for hrse s leather saddles. May be it's good for motorcycle jackets? Thank you for the answer and sorry for my english.
Mr Eric CAHUET
You have purchased a finished horsehide jacket, finished means it has a finish on the leather that is basically a pliable paint especially formulated for that type of leather and for a specific use. My honest opinion is that you really need to do nothing, but wear it and enjoy it. For a period of time, you can wipe it off with a soft damp cloth, after it starts to get broken in, you may want to get a leather lotion similar to our Fine Leather Lotion, that has a very light wax in it that will provide a protective coating. I would stay away from silicone, or oily substances, that may serve to break down the leather finish.
Enjoy your new jacket!
Best regards, Bruce Gershon CGCP
Hi Bruce. A reader who says he purchased a vintage leather motorcycle jacket from the 60s that smells musty is writing in to our advice column asking how to remove the smell. Our columnist says the jacket smells because it’s been in a damp environment for too long and he suggests hanging it outside on a sunny day and hanging it inside with an open container of baking soda or DampRid. Do musty smells in old leather usually come from the garment being damp? Is this the best way to get rid of the smell? I’m on a short deadline. Are you able to get back to me on Monday?
Thanks so much for your help.
Best, Randy Hartwell
4 Times Square, 9th Floor - New York, New York
Randy...Your columnist's advice is not bad, and might do the trick eventually. We would suggest having the jacket professionally restored. We have deodorization and disinfecting methods to kill the mold/mildew that is causing the odor, as well as techniques to recondition the leather. We have done many such jobs with old and antique garments achieving superior results. If you have a moment, check out our website and blog and look at a few of our hundreds of testimonials, and some of the FAQs. I hope this helps answer your questions. I'm happy to help anytime.
Bruce Gershon, President
We get many compliments on our work and service, but this one is especially worth passing along to our customers and friends:
Hello. Years ago, my husband and I took a trip to Italy and I bought an extremely well-made, goat-skin, black car coat from Peruzzi in Florence. I thought for sure I wouldn't be able to wear it anymore due to its condition from all of the use it has seen. I hadn't worn it in 2 years since it was really looking shabby -- so before I tossed it out, I thought I'd give my favorite coat a second chance with your restoration service.
I was thrilled to receive a call from Bob to say that Arrow Leathercare received the coat and he was clear on what he would do to restore it. During this call, he also clarified on what I could expect (that it should look like new when he was done with the restoration). I also asked about the cost at that time and he quoted me a price.
I received my coat today and it is BEAUTIFUL!! It looks just like the day that I purchased it! Thank you for restoring my favorite coat! It will no longer only see the inside of a closet!
Lynn L., Raleigh, NC
Subject: Wrinkles in Leather Garments
Q. How can I remove wrinkles from my leather jacket?
A. Unless the wrinkles are a design feature, you can use a low-temperature dry hand iron. Never use steam. Place brown paper between the iron and garment and constantly move the iron to avoid the overheating the leather. Too much heat will cause discoloration and damage to suedes and leathers. Be very cautious though. It is possible that you could cause irreversible damage to the garment. It is safer to entrust your garment's care to Arrow Leathercare. To send a garment, click here for your shipping options.
We are grateful to the "Kansas City Top 10" website for listing Arrow as one of the best in Kansas City. It's nice to receive public recognition of this by others.
Naturally we think we are number #1...far and away the best. We get many, many letters of praise and thanks from our customers that convince us that our clientele considers us #1 also. Here's a recent example:
"Dear Arrow Leather Care: A few years ago I sent you a fine leather toiletries bag that I had spilled olive oil all over. I sent it for your cleaning services because it had sentimental value to me, not because I expected that it could be restored. It was a mess. When you returned it to me it was not only perfect but actually better than new. You had not only cleaned all the oil off perfectly but you also coated it with something so to this day it still looks new.Recently I bought a magnificent Italian leather jacket. The first time I wore it, it somehow got some kind of oil all over the back, from top to bottom. I was horrified and called Bob and Susie (at your plant) to tell them about it. They were both so sympathetic and assuring that it could probably be cleaned that I sent it off to Arrow. It just came back in perfect condition. This is really amazing since the cleaning process changed the color of the trim and the buttons. You re-dyed the leather trim to perfectly match the jacket color and changed the buttons and sewed them on professionally, just as the designed had. And your charges were quite reasonable.Living in New York City, you get pretty spoiled with the services that are available, but I don't think I could find a leather care service as good as Arrow here or anywhere in the U.S.In an age when "service companies" are offering less and less, true service, your personalized services stands out and stand alone with the very best.Thank you for being there for me."Kindest regards, James. R. - New York, NY
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