All the best from...Bruce Gershon and all the Staff at Arrow.
Yes, we have plenty to do, but we also feel that taking the time to keep our customers and employees up-to-date on the doings and activities at Arrow are also important. If you have any comments, please just click here and email us...or make a public comment by clicking below. We hope that you find this blog informative and worthwhile.
All the best from...Bruce Gershon and all the Staff at Arrow.
Arrow has been providing many dry cleaning and leather cleaning and restoration services to Neiman Marcus fine department stores for many years. Recently their national repair center has been sending high quality handbags for cleaning, restoration and repair. They have been very satisfied. We are pleased to quote a recent phone call in which their representative said..."The work has been phenomenal and we are so pleased with the work we are receiving from Arrow." We truly thank Neiman Marcus for their trust and their business. If you'd like to send a precious handbag to Arrow for cleaning, here is a link to our free shipping page.
We receive numerous compliments for the courteous and knowledgeable service that Arrow provides to our nationwide leather and suede cleaning customers. Most of the contact is by email and by telephone. The persons behind the voices on the phones are Susie Shatz and Bob Gershon, shown above.
Bob has been working at Arrow since age 21 after being discharged from the Air Force at the conclusion of World War II. He joined the family business with his father, Joseph Gershon and older brother Mel Gershon. Mel left the business about a year later to pursue his love of chemical engineering and inventing. Joseph Gershon founded Arrow in 1914. Bob took over the reigns of the company upon his dad's death in 1963 due to a fatal automobile accident just two blocks from Arrow. Bob's son, Bruce Gershon is now the CEO. Although Bob is 83 years old, Arrow can't do without his expertise and contacts in the business so he continues to work everyday in spite of recent heart surgery. Needless to say, he loves the work!
Bob's daughter and Bruce's sister, Susie Shatz works along side Bob, organizing and expediting the hundreds of leather and suede garments, handbags, gloves, shoes and UGG boots that pour into Arrow every day from across America. She also uses her prodigious experience and talent in sales and marketing by working with our wholesale accounts, manufacturers and retailers of leather and suede garments.
"Well, the day has come that I have been dreading for several years now; our 20+ year old point of sale computer system has become obsolete. We were one of the first cleaners in Kansas City to computerize, and the system that was the latest greatest in 1987, will no longer be supported or updated", said Bruce Gershon, president and CEO of Arrow.
"Of course we have upgraded the system many times over the years with new equipment, and every available update and new module offered, but now we must make the big leap. We will be installing our new system on Sunday, August 30th, and be up and running on Monday morning the 31st. The new system will offer some very significant new capabilities for tracking customer preferences, communicating by email, text, and the new touch screen monitors will increase our accuracy. Since the new system operates on the Windows platform, we won't be worrying about it ever becoming obsolete.
"Our software company, DCCS (Dry Cleaning Computer Systems) is one of the oldest, and best in the dry cleaning industry. They will be on hand doing installation and training for an entire week. Although we have been in the planning stages for months, we know that stuff happens, but we are hopeful that the installation will be perfectly smooth."
Steve Clements, DCCS Software Technician is shown working on the massive change-over and upgrading of the database from the old system to the new system. He was assisted by DCCS technician Scott Logan in the installation of all the new terminals throughout the plant.
On April 25, at approximately 11:30 p.m. Marsha Jackson, an employee in our shirt laundry department heard a loud noise outside her home in midtown Kansas City. She knew it was bad because the house shook. When she ran outside all she saw was a big ball of metal. A man had crashed into a light pole and was completely crushed inside his car. She had no idea how many were even in the car at that point. Marsha immediately called 911 and remained on the line until the rescue crew arrived. At this point there seemed to be only one man in the car. She began talking to him to let him know that help was on the way and started praying until the paramedics arrived which was in about five minutes.
She later found out both his arms were broken, his leg crushed, pelvis broken, and he had many broken ribs and lacerations. The man's wife said if it were not for Marsha he most likely would not have survived. He is now out of the hospital and slowly recovering.
For her charitable actions, Marsha was honored on Fox 4 news on the PAY IT FORWARD program. The photograph above shows Marsha being filmed by the television station at Arrow’s Troost Counter. We applaud Marsha and we at Arrow are very proud of her. Marsha has been a dedicated employee at Arrow for 14 years.
We are grateful to the "Kansas City Top 10" website for listing Arrow as one of the best in Kansas City. It's nice to receive public recognition of this by others.
Naturally we think we are number #1...far and away the best. We get many, many letters of praise and thanks from our customers that convince us that our clientele considers us #1 also. Here's a recent example:
"Dear Arrow Leather Care: A few years ago I sent you a fine leather toiletries bag that I had spilled olive oil all over. I sent it for your cleaning services because it had sentimental value to me, not because I expected that it could be restored. It was a mess. When you returned it to me it was not only perfect but actually better than new. You had not only cleaned all the oil off perfectly but you also coated it with something so to this day it still looks new.Recently I bought a magnificent Italian leather jacket. The first time I wore it, it somehow got some kind of oil all over the back, from top to bottom. I was horrified and called Bob and Susie (at your plant) to tell them about it. They were both so sympathetic and assuring that it could probably be cleaned that I sent it off to Arrow. It just came back in perfect condition. This is really amazing since the cleaning process changed the color of the trim and the buttons. You re-dyed the leather trim to perfectly match the jacket color and changed the buttons and sewed them on professionally, just as the designed had. And your charges were quite reasonable.Living in New York City, you get pretty spoiled with the services that are available, but I don't think I could find a leather care service as good as Arrow here or anywhere in the U.S.In an age when "service companies" are offering less and less, true service, your personalized services stands out and stand alone with the very best.Thank you for being there for me."Kindest regards, James. R. - New York, NY
Of course the downturn in the economy has affected Arrow to some extent just like it has impacted everyone else. However, Arrow's loyal and responsive clientele has allowed us to avoid the serious downturns in business volume that has damaged others in our industry.
Rather than laying-off personnel, Arrow is in the fortunate position of being in the market for good persons in certain positions in our plant.
Our human resources department needs your help. If you can recommend someone to us we'd be very grateful. Our HR specialists would love to hear from you. Please have anyone interested in more information to contact Gayle (to the left below) or Stephanie (to the right below). Working at Arrow is a good experience and good friends and colleagues can be made and cultivated there.
Email: Stephanie - And many thanks.
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