CUSTOMER SERVICE TESTIMONIALS
THESE TESTIMONIALS, KUDOS AND SIMPLE THANK-YOUS ARE VERY SATISFYING TO ARROW FABRICARE'S MANAGEMENT AND EMPLOYEES. THEY REINFORCE OUR RESOLVE TO CONTINUE TO DO OUR VERY BEST.
The friendliest staff in the dry cleaning business! They handle every garment as if you were giving them one of your children. I have taken new and vintage clothing to them and never once had a problem.
The prices are very competitive and you will get an additional discount if you are a Hyde Park resident.
Thank you so very much! You do excellent work!!! Thanks, Jim for getting that nasty spot out of my jacket!!!
You are FANTASTIC! This makes 3 for 3. I've had a leather jacket repaired & restored; silk bedspread that I thought was ruined with stain, but Arrow somehow managed to get it removed and now a very expensive ski suit that had "oil stains" splattered throughout. I was sick when I saw the stains that my regular cleaner pointed out & refused to clean and thought the suit had to be disposed of. Then I remembered Arrow and thought I had nothing to lose by sending the suit to your Company. After 3 weeks, the suit was returned to me. The stains are gone (except for some tiny areas where you would need a magnifying glass to see them). Again, you have done outstanding work and I have years of wear left in my Bogner Ski Outfit. I really appreciate the courteous, professional service from the staff at Arrow from the person who answers the phone and "Bob" who personally called me to discuss the problem to the people who worked on the suit itself. Thank you everyone!
Just want to pass on that I was in your store for the first time today and was so pleased with the young women at the counter. She was so pleasant and helpful. She told me that my coat did not need to be cleaned right now, as it was not soiled. She suggested I wear it and bring it back when we go put it away for the winter. Her honesty was appreciated so much. She also informed me that I could mail it in if I would like to do that. I sure can see why you have been in business for 100 years. There are a lot of businesses that should look to your company on how to do things. We will bring our coat back in the spring.
Thank you again,
"Dear Mr. Gershon. We are writing to thank you for your honesty and kindness regarding the return of the money left in our laundry bag. We have always been loyal customers, but now we feel very indebted to you and your company. We always recommend you to anyone needing a drycleaning service of the highest caliber. We know you are the best, and we are very happy to be your customer. Thank you again for your service. We really appreciated your help!"
Tom and Amy V., Kansas City
HERE'S A TERRIFIC TESTIMONIAL FOR ARROW SERVICE...and it will probably make you chuckle a little...We were laughing out loud. This was posted on our YELP page.
"They are the only place that takes care of my dead cows, rabbits, minks, and beavers. They have a lot of exclusive services that you can not get at most dry cleaners. They have a French laundry cleaning and pressing for home linens that is amazing. It comes back in a little air sealed bag.
They can get out any stain known to the free world on any surface. I have gotten lotion on a light colored suede and fur. They got it out. Not a trace.
They got out blood on a white linen dress because I am clumsy and face planted myself once. I also have the idea of always feeding my shirt instead of my mouth. They always get it out.
I like the fact that you have the options for them to send you either a electronic reminder or they will call you when your items are ready so that way you don't make unnecessary trips or additional calls to ask if your items are ready yet.
Customer service has never been a problem for me at Arrow. They always nice and police. Security because of the fur and leather storage is pretty serious so I am confident that my things will not disappear into the abyss."
Polly P. - Kansas City, MO
"Dear Susie. In this package you will find two of my favorite jackets. You have always taken good care of me as a customer and I really appreciate you. Have a Happy Holiday Season and a Wonderful New Year. Looking forward to seeing the finished product on these two items. Also the best regards to you and everyone at Arrow, the best place on the planet for garment care."
Larry C. - Ash Flat, AR
"Thank you for always going "above and beyond" with repairs, re-weaving, fine linens...& normal clothes!"
Holly B. - Kansas City
"Good Morning Sir - There is NO ONE in KC that can get a stain out like you guys can....! With that being said.....
Question #1 -
Our goofy Labradoodle jumped up and pulled a hamburger bun off the kitchen counter. Nothing new really other than it was waiting for its' hamburger and had mustard on it. He then proceeded to drag it onto our off-white wall to wall carpeting.
My husband didn't know that mustard can be tricky and he wiped it off with a clean damp cloth. (The carpeting has Scotchguard on it but is 10 years old.) When the stain didn't go away he sprayed carpet cleaner on it and now the stain is even larger. Is there anything we can still do to get this stain out of our carpeting? (It is located right in the middle of the room...of course...!)
It's been a while, but I decided to open my wedding dress to show someone and when I did (It was sealed in a box and the box sealed in plastic.) I found there were stains on it and the condition in general was a great disappointment to me. (It was cleaned/ sealed in Illinois in 1978.) This dress is a simple A-line sleeveless dress with an attached lace cape overlay not a large ball gown. What I would like would be for the stains to be removed if possible and whatever cleaning could be done. I know you can't tell anything without seeing it but I'm not sure even what to say I want done when I bring it in? Would this be cleaned like a prom dress for example and could you estimate for me what that might cost? ( I really do not need for it to be sealed, etc.) Also, is there anything that can be done to freshen the cap/veil?
Thank you in advance for really any help/answers you can provide?
P.S.: Though we now live some distance from you (Lakes at Oakmont/Platte City, MO.) I still bring my dry cleaning to you. I was referred to you probably about 8+ years ago (Caryn U.) and the drive to get to you, though long, is MORE than worth the trip. I'm sure you hear this all the time but I have never said (other than with my repeat business) that YOU are the BEST cleaners I have EVER used bar none....! (Doubt your delivery driver will ever get this far north but I'll keep hoping...!!!) I am assuming your Troost location is the only one in this area?"
Peggy S. - Platte City, MO
Editor note on the above: Thank you for your very kind words! If you would like to bring in your gown, and speak to Jim Roddy, our dry cleaning plant manager (27 years), he will not only help you with your gown, but he will also mix up a small batch of chemicals that might take care of your mustard stain on your carpet too!
"Recently I sent a custom made suit to you for repair of a hole in the coat collar, the result of our Chocolate Lab puppy chewing a hole while I was not looking. The hole was too large for interweaving and the regular weave repair was used. The result was spectacular! The lady who mended the coat left a small white thread at the patch so I could identify the location of the repair. The patch was affordable and the service excellent, as always. I have already told several others about the great service form Arrow."
"Thanks so much for showing me around your facility a few weeks ago and sharing information about Arrow Fabricare and about family business in general. I really enjoyed hearing about the evolution of the business as well as meeting your family members and your staff...who it looks like you treat as family as well.
"I have shared many of the points you made to me with my students in my family business class as well as some of the other business faculty here at JCCC. Last week, I also attended a national Family Business Conference in New York City and shared my experience with Arrow with several of the other attendees at the conference.
"I know that you are extremely busy and I appreciate you taking time out of your day. I can read book after book on the topic, but my best lessons for my classes come from being able to share real life experiences with them. Thank you."
Barbara Millard, Associate Professor
John County Community College, Overland Park, KS
Many thanks for a great job. It's possible to enjoy the skirt again.
Dear Arrow Staff,
A few weeks ago, I found a beautiful baby sweater and bonnet that my grandmother made for me, sixty years ago. The sweater had some stains, a few pulled threads and the bonnet needed repair. It was beautiful but fragile. I brought them to you.
I am so grateful for the amazing work you did to completely restore this family treasure! The set is perfect and now it will go to my granddaughter, from her great-great grandmother.
Thank you for the amazing skill you have-each week for our cleaning and now across generations.
I just received the jacket today. It looks GREAT. Please pass on my sincere thanks to the folks who did the outstanding work. And to the “girl” who made it happen. Very professional all around. I will send a picture when it is framed.
"Hi I just want to let you know that I am so pleased with my long wool winter coat that I had cleaned and repaired.
I am a returning customer and will be again!
First of all, I had the most pleasant conversation with a gentleman. If he gave me his name, I don't remember, but he told me his wife's name is Jackie (same as mine) and that they had been married 65 years. After that we talked about what I wanted done with my coat cleaning, and replacing the pockets. The pockets were torn, basically shredded. He told me that probably happened because they were not deep enough and Arrow would make them deeper when replacing them. He then went on to tell me what the cost for repair and the cost for cleaning would be and wanted my approval before starting. I gave my consent. He told me it would probably be about 2 3 weeks before returning to me.
The coat arrived Saturday am by FedEx.
It looks great. The pockets are much deeper than before and I am very very pleased with both your work and customer service. You may use this e-mail as a testimonial, if you desire. Thank you very much."
Jackie, Elk Run Heights, IA
"Hi Brendalee... this is Shelley B. I just wanted to let you know that I picked up the military hat last week. Sorry it took me so long to call you back. I think it looks absolutely fantastic! I'm just so appreciative to you guys for all the time and effort that you put into coming up with a solution on it. I think it looks great, and I'm just really pleased with it, and my son is too. Thank you for all your time and effort in making the hat look just fantastic for many years to come for him. Thank you so much and I will definitely give you guys lots of good recommendations. Thanks so much!
Shelley B., Overland Park, KS
"Bruce...Too often, people are very quick to criticize or complain and not often enough do people take the time to pass on accolades for a job well done. Here's my story:
In early February, we were attending my granddaughter's birthday party at a local restaurant on the Plaza. As we were getting ready to leave the restaurant, I noticed that there were multiple/large grease spots all over the back of my Polo leather jacket that were never there before. This was a jacket that I revered, as it was a special gift from my wife. My heart sank as I began to assess the damage. After a very careful and thorough review, we all pronounced my jacket "dead on arrival". Before we agreed to "bury" it in a garbage bag earmarked for Goodwill, my wife suggested taking it to Arrow. What a wonderful suggestion that turned out to be! We immediately brought it over and dealt with Brendalee Olinger, a true professional. While she could not guarantee the end result, she did say that you folks would do everything possible to try and restore it to its natural luster. Well, today, I received my leather jacket and I am pleased to say that it was completely restored to its original look...good as new...grease spots all gone!
Thank you very much for all of your effort in restoring my jacket! It was certainly worth every penny spent! And, thank you very much for having professionals like Brendalee on your staff. Working with your company has been a wonderful experience! Best regards,"
Lenny C. - Kansas City
"Five Stars! The Best."
Frances L., Kansas City
"I have not been so pleased by any service in a long while. I think that the coat (I sent for cleaning) is in better condition than it was when I bought it. I want to commend the saleslady who helped me when I brought in the coat. Her name was Brendalee. She was very pleasant and listened to my explanation about the stains on the coat and offered a very good explanation of what you may do to accomplish removing them. Thank you.
L. J. C. - Wichita, KS
"I have never encountered such concern for quality or interest in my satisfaction at a cleaner. Your work is great, but your customer care is exceptional."
Ron B., Kansas City, MO
"We give the top rating. Five Stars! We have been customers for years"
Janet M., Kansas City
(From the web editors: We receive many thank yous and testimonials, but occasionally we receive one that is so warm and personal that we like to call special attention to it. The sentiments expressed here are unbelieveably kind and personal and we need to express our special thanks to the writer.)
"Dear Arrow Family Staffers,
Today, I joined your legions of families who are so grateful to you for the superb services you provide...so honestly and graciously.
I was welcomed so warmly by Amanda to the "the Arrow family" and by Brendalee another devoted grandmother, just like me! Whee!
I had such a happy morning, for you all create a world where everything is as it "should" be! This is so rare today and I want to thank you all and celebrate your goodness and kind, kind caring hearts. Most affectionately,
Jill B., Kansas City, MO
"I am not sure this is the email to write to, but I wanted to express my gratitude and amazement at the great work that you do. I just received a leather jacket that you revamped. It was badly worn and in poor condition with stains and it looks great new. This is the second jacket for my family I have sent to you each old and with great sentimental value. I will recommend you without reservation and am sure you will hear from me again. You give every customer a clear and easy way to indicate if they are not 100% satisfied (customer satisfaction guarantee included in each shipment) , but I had some difficulty deciding how to let you know I am 100% satisfied more so if possible - you have exceeded my expectations each time. Thanks again."
San Antonio, Texas
"We were very honored that you made a donation in our name to Heartland Tree Alliance. We are fervent believers in beautifying and nurturing our natural environment and salute your efforts to help Kansas City be the best it can be!"
Kansas City, MO
HERE'S A KUDOS FOR THE RECORD BOOKS! "A customer called recently and said "you know I love you guys". He went on to say, "I sold my condo and don't want to be without your service." Then he asked, "so where in town should I look for a house?" We told the gentleman that his question was awesome and one of the most touching testimonials we have ever received...Imagine a customer actually choosing a neighborhood in which to live because we serve it for pick-up and delivery! We asked if we could use the call on our website? He said, "I would love for you to."
THANK YOU, CRAIG!!! Excerpted from a telephone conversation from Craig L. - Kansas City
"Susie, this is Debra from Elite Cleaners; I just wanted to thank you again a million times for doing such a great job on that green outfit. My customer came in and she's very satisfied, and I thank you because I was satisfied. I just wanted to let you know, and I do thank you for working with me again. Thank you, thank you. Have a great day."
Debra - Elite Cleaners, Kansas City, KS
"Bea - Just a note to say 'thanks' and to comment on your customer service. You did everything you said you would do and when you would do it (all too uncommon these days). The cost was what you said it would be and the shipping was when you said it would ship. The quality of work was excellent it needed to be excellent to match the customer service level, and it was. I will use Arrow again and will recommend your services to my friends."
Dennis B. - Rancho Palos Verdes, CA
"Thank you for locating my husbands' watch in our drycleaning and returning it to me. This watch means a lot to him. We appreciate the honesty and responsibility of Arrow employees. We have been long time customers and this is a good example of why."
J. G, Kansas City, MO
"Bob, my brown blazer arrived today. I am totally amazed at how great it looks! Thanks so much for doing such a great job and caring so much. I was having a hard time finding another one to replace it, now I do not have to do that. I will be recommending Arrow to others and will be sending my husband's leather coat in after this season is over. And, I told Overland in Durango that you have done a great job. The appreciate your work equally. Thanks again."
Mary M. – Colorado
The letter following was written to Escada and as you'll read, it was highly complimentary of Arrow Fabricare's work and service. Escada kindly forwarded us a copy. The letter follows, but first, here's a little background on Escada. It is a group of companies that ranks among the worldwide market leaders for ready-to-wear women's fashion in the high-end segment. ESCADA is sold in over 80 countries worldwide. Arrow specializes in cleaning and restoring high-end garments and leathers, including fashionable handbags.
This letter to Escada is from their customer, Faith R., Katonah, NY.
"I am very grateful to Escada because 20 years ago I bought a black and white "zebra" like jacket which was quite expensive. It was quite a stretch for me financially since I had just graduated from business school.
"About a week after I bought it, I was taking the bus to work and sat on a seat that had water on it and the black ran into the white. Naturally, I was devastated. I took the jacket back and told there were no more jackets to replace it, but you offered to clean it. I was extremely skeptical about your ability to clean it properly given the extent of the stain. About two weeks later I received the jacket back from Arrow Fabricare Services in Kansas City. The jacket was perfect and I was thrilled. Since that time I have sent any hard-to-handle problem with my clothing to Arrow and they have never disappointed me (including recently re-weaving 35 cashmere sweaters for me when moths attacked my closet).
"Earlier this summer I was wearing a black and white Escada skirt when I was watering my plants and the skirt got wet and the black ran into the white. I spoke with the store manager on the phone about the situation and she was not particularly helpful. I sent the skirt to Arrow and they spent one month working on it and restored it to its original elegance.
"I wanted to take the time to tell you this story because while I thought the way this was handled by the store in New York was not particularly professional, I do have you to thank for introducing me to Arrow many years ago. They do remarkable work and if you ever have clients who need work done, they really do an outstanding job. Thank you."
Many thanks to Ms. Faith R. for her kind words. She is one of over 10,000 customers nationwide that put their trust and faith and treasured garments in our care every year.
"You guys are great and the one on one customer service was great also!"
Scott E. - Kansas City, MO
"Please make sure Bob in Customer Services get this email. I received my coat yesterday. New Jacket from Territory Ahead Wanted it to look like the picture in the Magazine, and I sent a picture with the Jacket. You called me to say you couldn't make it look like the picture. I am thrilled with its' exact appearance "Just Like the Picture" I would/ will recommend your service to everyone I know that needs leather care. MY Jacket is now PERFECT. Thank you so very much."
"We were very pleased with the customer service and quality of work provided."
Sylvia - Kansas City
"Dearest Arrow Cleaners: Thank you for making me look like a hero! I am a personal shopper and I recommend your service to my clients. When they receive their "what they thought was hopeless" item back from you in better condition than when it was new, they are amazed. They can't thank me enough for telling them abut you and then they tell EVERYONE they know about their amazing experience. You are on more Facebook pages than you know! Thank you for performing magic."
Appreciatively yours, Nancy Klompus
"Thank you! I am very impressed with the service. This is my first time using ARROW (recommended by a friend) and I will definitely recommend to others and be using them again in the future. Thanks again."
"Just want to thank you for your excellent customer service. During this year of 2008, I have noticed a downturn in good customer service in some (not all) businesses I have dealt with. Your customer service is excellent! Thanks."
Martha F. - Kansas City
Angie from Aspen writes: "You are the BEST! I rave to all my friends about how great you are."
"Bruce, we want to thank you for replacing the coat for our customer. That was very nice. Not sure that you had to do that but being in business we know the customer is the most important thing. Thank you again."
Pam V. at Brdicko Midland Cleaners - Fremont, NE
"Susie...You are so right..."Arrow is the best". Thank you! Thank you! Thank you!"
Jerry N. - Nipomo, CA
"I'm writing to let you know what wonderful customer service and follow-through I've received from your customer service representative, Brendalee. Not only was she extremely helpful when I came into the store yesterday (I was a first-time customer, and have never had draperies dry cleaned so really was at a loss at what I was doing!), but she followed-up later in the day to make certain I had received a receipt before leaving and to confirm the processing of the discount coupon. I cannot recall ever experiencing such fine customer service and wanted to make certain I passed along my praise for your employee. Brendalee certainly made my day! Even though I live out in Shawnee, I'll make a point of bringing my future dry cleaning to Arrow. Your customer service is unbeatable!!! Thank you so very much!"